Shipping & Refund

  • When will my order ship out?
    For items that are currently in stock, we typically require 1 business days to process and prepare the order for shipment.
    Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days.
    *Orders placed on weekends or holidays will be processed on the next business day. For instance, if an order is placed on a Saturday or Sunday, it will be considered as a Monday order.
  • What shipping carriers do you use?
    DHL, USPS, FedEx, and UPS. Carrier choice is at our discretion.

  • What is the standard shipping time within the US?
    After the order has been shipped, the delivery typically takes 5-7 business days.
  • What is the standard shipping cost within the US?
    Orders over $140 qualify for free standard shipping within the U.S.
  • Where do you ship the items from?
    The majority of the items will be shipped from California, USA.
  • How can I track my order?
    The tracking number will be sent to the email address on your order with a USPS / Fedex / UPS / DHL tracking number to track your shipment.

    * USPS - https://www.usps.com
    * USP - https://www.ups.com
    * Fedex - https://www.fedex.com
    * DHL - https://www.dhl.com
  • Will the tracking information provide an estimated delivery date?
    Please visit the carrier's website and use the tracking information provided to get the most accurate and up-to-date estimated delivery date.

Shipping Policy for International Buyers

At RaveBeetle, we are delighted to offer our products to customers around the world. To ensure a smooth and hassle-free shopping experience, we have developed the following shipping policy for our international buyers. Please read this policy carefully before making a purchase.

  1. Shipping Methods: We provide various shipping methods to cater to the different needs of our international customers. The available options will be displayed at checkout, and you can choose the one that suits you best. The estimated delivery time and cost will depend on the selected shipping method and your location.

  2. Shipping Rates: Shipping rates will be calculated based on the weight, dimensions, and destination of the package. The shipping cost will be displayed during the checkout process, allowing you to review and confirm before completing your order.

  3. Customs Duty and Import Taxes: Please note that customs duty and import taxes may be imposed by your country's customs authority when importing goods from abroad. These charges are not included in the item's price or shipping cost and are the sole responsibility of the buyer. It is essential to familiarize yourself with your country's customs regulations and potential duty fees before placing an order.

  4. Customs Declarations: To comply with international customs regulations, we are required to provide accurate and detailed information about the contents and value of the package. We will complete all necessary customs declarations forms with the correct information. However, we cannot be held responsible for any delays, additional charges, or issues caused by customs inspections or regulations in your country.

  5. Delivery Time: The estimated delivery time will vary depending on your location and the selected shipping method. Please note that unforeseen circumstances, such as customs clearance delays or transportation issues, may occasionally occur, resulting in extended delivery times. We strive to provide you with the most accurate delivery estimates, but please understand that these are only estimates, and actual delivery times may vary.

  6. Tracking Information: Once your order has been shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment online. Please note that tracking information may not be available immediately after the package is shipped, as it may take some time for the tracking system to update.

  7. Returns and Refunds: For international orders, our standard return and refund policy apply. However, please note that shipping costs, including any customs duties or import taxes paid, are non-refundable. If you decide to return an item, you will be responsible for the return shipping costs, as well as any applicable customs fees or taxes associated with the return.

Shipment Insurance

We've partnered with Route to help protect your packages against issues like inventory loss, theft, damage, or other problems that prevent you from receiving your order. Route protection is automatically selected at checkout unless the customer opts out.

Delayed or Lost Shipments

For orders without Route protection: A package is considered lost if there has been no tracking update for 21 days (domestic) or 30 days (international). Ravebeetle cannot be held responsible for delays caused by the carrier, and we cannot send a replacement until this time frame has passed.

For orders with Route protection: A package is considered lost if there has been no tracking update for 7 days (domestic) or 20 days (international). After this time, customers can file a claim through Route for a replacement at https://claims.route.com.

Stolen Packages

If Route protection is declined and a package is marked as delivered but not received, Ravebeetle is not responsible for replacing the order.

If Route protection is selected and a package is marked as delivered but not received (stolen or misdelivered), customers have 15 calendar days to file a claim through Route. Route will handle the resolution of the claim.

Invalid Shipping Address or Delivery Barriers

Customers are responsible for ensuring the correct shipping address is entered at checkout. Ravebeetle is not liable for packages shipped to an incorrect address provided by the customer. If a package is returned as undeliverable, the customer is responsible for any additional shipping fees to resend it. Incorrect addresses are not covered by Route protection.


What is Route and Green Package Protection?

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit, while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO2 from the air and promotes a flourishing ecosystem.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online, Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here.

Purchased Route's Green Package Protection and looking to file a shipping issue online?

Click here to file a claim with Route.

Where is My Order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

How Does Route Protection Work?

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim?

File here.

Is Route Green Package Protection Refundable?

Once Route’s services have been utilized and the package(s) have been successfully delivered, this insurance is not eligible for a refund.

How Does Route Process Refunds Or Reorders?

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes. In both cases, the Route Premium cost will not be refunded.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

How and when Should I File a Claim?

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a claim here.

Marked As Delivered (Stolen) – Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.

Stuck In Transit (Lost / never arrives) – Claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged – Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered. If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

All of Route’s claims policies are listed here.

What are Route's Terms and Conditions?

Route’s terms and conditions are listed here.

Is Route a licensed Insurance Company?

Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

Return Policy

We want you to be thrilled with your purchase! Here’s a breakdown of our return policy:

1. General Returns and Exchanges:

  • Our products can be returned or exchanged if they are unused, in the original packaging, and with all tags attached. (for a full refund, excluding the original shipping costs)
  • Returns are accepted up to 30 days from the delivery date for a full refund (minus original shipping costs).
  • Customers are responsible for return shipping costs.
  • Made-to-order items are not eligible for returns.
  • Items returned in like-new condition but without original packaging will incur a 20% restocking fee.
  • Refunds are contingent upon inspection upon return. Items that appear used (e.g., the bite valve seal is broken, bladder has been use), we won’t be able to offer a refund.
  • Please be aware that we are not responsible for lost or stolen packages that may experience delays with the carrier. Keep an eye on your package's tracking for delivery status, and in case of any delivery problems, lost, or stolen packages, kindly reach out to the respective carrier (USPS or FedEx).

2. Clothing Items (Bikinis, Crop Tops, Jackets, Coats, Jibaro Costume):

  • Returns for these items will be issued as store credit only.
  • Store credit can be used for future purchases on our website.

3. Refunds for Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 30 days of receiving the product.
  • You have the option to receive either:
    • A full refund to the original payment method, or
    • A replacement of the damaged item at no additional cost.
  • Please include a photo of the damaged or defective item when you contact us.

4. Return Process:

  • To initiate a return or request store credit, contact our customer support team at support@ravebeetle.com within the specified time frame.
  • Provide your order number and a brief description of the reason for the return.
  • Our team will guide you through the return process and provide instructions if necessary.

5. Store Credit Issuance:

  • Upon approval of your return for non-damaged items, store credit will be issued as a one-time discount code for future purchases on our website.

6. Manufacturer Defects:

  • For items with manufacturer defects, we will replace the defective product at no cost, including shipping, after inspecting it for improper use or damage.
  • If the defect is not due to manufacturing, the customer will need to cover return shipping costs.

Please send all returns to:

RaveBeetle Return Department
10830 Ada Ave
Montclair, California 91763

Don’t forget to include a note with the original purchaser’s name and order number to ensure faster processing.

Thank you for being a part of the RaveBeetle fam! 🌟

 

By placing an order with RaveBeetle, you acknowledge that you have read, understood, and agreed to our shipping policy for international buyers. If you have any further questions or require assistance, please do not hesitate to contact our customer support team, who will be more than happy to assist you.